Shipping and Returns


We are pleased to say that we ship to the following countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France (mainland), Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxemburg, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden, UK, USA, Canada...


International shipments:

40€ (Including shipping, customs fees and taxes)


We are working our hardest to expand the list of countries we can ship to.

If you wish to be kept in the loop for any updates to our shipping policy that may concern you, please send us an email at



If you want to return or exchange your shoes you should know that, to make it easier for you, shipping is free.

Customs fees are at your expense.

You have 30 days after receiving your order to return or exchage your purchase if you like.

Only the articles returned in perfect shape and in their original package will be accepted.

Items must be returned to L´Atelier de Charlotte in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.), properly protected.

To obtain exchange or return instructions please communicate directly through  with the following information:

- Name, order number and why do you want to return or exchange your shoes. 

Any extra information that you provide us will be very valuable.

And we will contact you as soon as possible.