Shipping and Returns

European shipments:
20€ (Including shipping, customs fees and taxes)
Express Shipping 2-3 days
We are pleased to say that we ship to the following countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark,
Finland, France (mainland), Germany, Greece, Hungary, Iceland,
Ireland, Italy, Liechtenstein, Luxemburg, Malta, the Netherlands,
Poland, Portugal, Romania, Slovenia, Spain, Sweden.
International shipments:
40€ (Including shipping, customs fees and taxes)
Shipping 3-5 days
If you wish to be kept in the loop for any updates to our shipping policy
that may concern you, please send us an email at
Return policy
Customs fees and shipping return are at your expense.
You have 14 days after receiving your order to return your purchase if you like.
Any special order meaning produced under exclusive request
will not be accepted for return.
It may take up to 20 business days before your return is received.
Items must be returned to L´Atelier de Charlotte in perfect condition for resale,
in their original state (packaging, accessories, instructions, etc.), properly protected.
To obtain exchange or return instructions please communicate directly through  with the following information:
- Name, order number and why do you want to return your shoes. 
Any extra information that you provide us will be very valuable.
And we will contact you as soon as possible.