European shipments:
20€ (Including shipping, customs fees and taxes)
Express Shipping 2-3 days
International shipments:
40€ (Including shipping, customs fees and taxes)
Shipping 3-5 days
If you wish to be kept in the loop for any updates to our shipping policy
that may concern you, please send us an email at
Return policy
  • If the shoes do not fit, the exchange for your size will have a cost of 5€ in administrative costs, however a second return will be at your charges. Only applicable to EU, EE.UU., UK.
  • In a regular return, customs fees and shipping cost are at your expense.
  • You have 14 days after receiving your order to return your purchase if you like.
  • Any special order meaning produced under exclusive request will not be accepted for return.
  • It may take up to 20 business days before your return is received.
  • Items must be returned to L´Atelier de Charlotte in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.), properly protected.
To obtain exchange or return instructions please communicate directly through with the following information:
- Name, order number and reason why do you want to return your shoes. 
Any extra information that you provide us will be very valuable and we will contact you as soon as possible.