Shipping and Returns

FREE SHIPPING:

We are pleased to say that we ship to the following countries:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Finland, France (mainland), Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxemburg, Malta, the Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden.

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International shipments:

40€ (Including shipping, customs fees and taxes)

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We are working our hardest to expand the list of countries we can ship to.

If you wish to be kept in the loop for any updates to our shipping policy that may concern you, please send us an email at contact.adcshop@gmail.com

 

OUR RETURN POLICY

If you want to return your shoes you should know that, to make it easier for you, shipping is free.

Customs fees and shipping return are at your expense.

You have 14 days after receiving your order to return your purchase if you like.

Any special order meaning produced under exclusive request will not be accepted for return.

It may take up to 20 business days before your return is received.

Items must be returned to L´Atelier de Charlotte in perfect condition for resale, in their original state (packaging, accessories, instructions, etc.), properly protected.

To obtain exchange or return instructions please communicate directly through contact.adcshop@gmail.com  with the following information:

- Name, order number and why do you want to return your shoes. 

Any extra information that you provide us will be very valuable.

And we will contact you as soon as possible.